ACD – Automatic Call Distributor
Telephone option, which manages and handles incoming calls with regard to the phone number dialed. It also distributes the calls and makes the callers aware of their current position as well as of that of other users.
ADSL – Asynchronous Digital Subscriber Line
Provides adequate transmission of data along typical phone wires. The overall data download ADSL may boast is higher than its upload and ranges between 256k/s and 24mb/s.
Advanced Call Routing
Advanced call routing ensures that the incoming calls are sent directly to voicemail and diverted with regard to the time of the day and your ability to answer the call.
Bandwidth is a measure of throughput and transmission speed of your Internet connection, which is generally expressed in Mbp/s or millions of megabits per one second.
Caller ID Pop Up Screen
Allows you to see the name of a person who calls you
Faultless call takeover from other clients
The way free calls are managed and distributed
Provides easy real-time supervision of each free call
Keeps track of all calls and conversations for further analysis
A calling feature, which makes it possible for the called party to find out about the incoming free phone call with no caller hearing in order to decide whether to answer it not.
CLI – Calling Line Identity
Transmission of a caller’s phone number (and sometimes his/her name) to the telephone of the called party.
Operation that offers everyone, who is going to make a free call or send an e-mail, a chance to do that with a click of a mouse only.
Makes online conferencing possible by means of using a free call pin that gives you access to the “Conference Room”.
CRM – Customer Relationship Management
A significant approach, which implies understanding of clients’ needs and responding to them appropriately to maximize the revenue.
Data linking (Web & CRM)
Incorporate current Outlook links into the VoIP Office
DDI – Direct Dial Inbound
A feature that helps route a free call to india (or any other country) made to the direct dial inbound number to a specific internal extension. This is done without outside switchboard operator’s intervention.
DECT – Digital Enhanced Cordless Telecommunications
Enables to connect wireless portable telephones to one or several base stations both in business and domestic environments.
Measures implemented to ensure the prolonged operation of the service in case of its damage.
Dynamic Line Allocation
Quick and easy alteration of the amount of lines in the system
An option that allows sending faxes to any fax machine through e-mail.
An option that allows sending SMS messages through e-mail
An option that allows getting faxes through e-mail without using a fax machine. You send a fax to a “virtual” number that is associated with a certain e-mail address, which receives your fax that looks like an ordinary attachment.
A device, which adapts real-time fax and voice calls between an IP network and PSTN (public switched telephone network)
A service, which is remotely managed by the provider and the functions of which are not performed by a PBX.
Hosted Telephony package
A telephony option, which does not require onsite hardware.
Also known as the World Wide Web, it represents the system of interrelated computer networks, which utilize the same Internet Protocol Suite to serve users across the globe and makes it possible for them to make free phone calls online.
IP-PBX – Internet Protocol Private Branch Exchange
A telephone system meant to work with a standard PSTN (see above) to provide voice communication over a specific data network.
A telephone system that uses the Internet Protocol to operate over a specific data network
ISDN – Integrated Services Digital Network
A network, which integrates data and speech on the same phone lines
IVR – Interactive Voice Response
An online receptionist that effectively manages your calls, including free international calls from mobile and PC.
Least Cost Routing
The best routing method, which ensures the most affordable phone calls.
Logging & Reporting
You can choose between several reporting levels to keep track of your free call online records.
MPLS – Multi Protocol Label Switching
A transmission mechanism, which delivers information packets between network nodes and shares online bandwidth with lots of other network protocols and users.
MPLS QoS Guaranteed
Guaranteed quality of service that allows making and receiving up to five calls simultaneously.
Music on Hold
Feature that allows a caller to listen to music while being on hold.
Pause/Unpause Call Recording
Feature that allows to pause and unpause recording of calls when necessary
PBX – Private Branch eXchange
An internal phone switching system, which makes it possible to interconnect phone extensions both to each other and outside phone network
PoE – Power over Ethernet
A system that transmits data and electrical power to remote equipment within the Ethernet network. It is successfully used to power cordless LAN access points, IP phones and similar devices that do not have an individual power supply.
PSTN – Public Switched Telephone Network
The phone network, which is accessible by the public and is the basis for nearly all landline public communications.
QoS – Quality of Service
Provides the best possible quality of each free phone call from pc with regard to your voice specifications.
RAID – Redundant Array of Independent Disks
A system, which utilizes more than two hard disk drives with the purpose of achieving high level of reliability and performance
Facility that allows to log into the system via the Internet connection
SDSL – Synchronous Digital Subscriber Line
Ensures adequate transmission of data along typical phone wires and provides the same speed of transmission both for download and upload.
SIP – Session Initiation Protocol
Signaling protocol, which is typically used for making VoIP calls.
Devices, which utilize SIP as the main method of receiving and transmitting calls.
A service, which offers several phone lines instead of one high speed online connection
Incorporation of all kinds of electronic messages into one mailbox, which makes it easier for people to get access to it.
PBX that is found online
A system, which records messages while you are not able to answer them.
Your voicemail is redirected to your e-mail address in the form of an attachment.
VoIP – Voice over IP
Technology that makes it possible to make and receive pc to phone calls free via your Internet connection
Advanced telephony options that ideally suit all business levels
VPN – Virtual Private Network
Network utilized to support private business data communications in contrast to off-site destinations and house-based workers.
A cordless Ethernet technology, which enables each person who is going to make a free call from pc to phone to connect to the web via portable devices while being out.